FAQS

Due to the high volume of orders during sales and promotional periods, order dispatch may take a little longer than usual. Please allow extra time for dispatch. We’re doing everything we can to get your order to you quickly.

Thank you for your understanding.

All orders are only sent with Express Shipping. Express Shipping is by Australia Post and the delivery timeframes exclude any processing time at our facilities.

All orders are shipped from Melbourne, Australia.

Once you place your order, please allow 1-3 business days for it to be processed before shipment (excluding weekends & public holidays)

Tracking details will be emailed to you within 24 hours of shipment from Australia Post.

During any public holidays or peak promotional times on our website, the processing time of orders can take slightly longer & we kindly request your patience during these busy periods.

For more information on Australia Post's timeframes, you may wish to visit their website.

Please note: All Sussan orders have authority to leave in a safe place. You can track and manage the delivery of your parcel i.e redirection via your MyPost account on the Australia Post website or app.

You can redirect your order via your MyPost account on the Australia Post website or app once you receive your tracking number.

If your order has not arrived within the allocated time, please contact the shipping company, using the reference number supplied to you.

Please note: During busy sale periods, you may experience a delay in receiving your order.

Yes, your order can be tracked. On the day your order is dispatched we’ll send you an email which will include a tracking number so you can follow your order through to delivery.

AUSTRALIA (LOCAL):

We offer free express shipping for all online orders over $80.

Orders under $80 can be delivered for $12.95

Please note, that VIP Discount Vouchers/Promotional discount codes cannot be used to cover the shipping fee of your online order. Your order must still total $80 after any VIP discount vouchers/promotions/promotional codes have been applied to qualify for free shipping.

NEW ZEALAND:

We offer free Express Courier Delivery to New Zealand for orders over $100 (after any VIP discount vouchers/ promotions/ promotional discount codes have been applied).
Orders under $100 can be delivered for $30

INTERNATIONAL:

For all other international deliveries, we charge a flat rate of $30 AUD.

Sussan ships to the following countries:

Australia, New Zealand, USA, United Kingdom, Ireland, Singapore, Canada, Hong Kong, United Arab Emirates, Fiji, Papua New Guinea, Japan, South Africa, Spain, Italy, France, Germany, Netherlands, Philippines and Norfolk Island.

All international orders are sent via the Australia Post Express Courier International service.

For international orders, delivery will take approximately 7-10 business days. Please note that parcels may also need to be processed through international customs to enter your selected country. We advise you to allow for this possible delay and any extra customs taxes or duties that may be incurred.

We do not deliver to international PO Box addresses.

Our shipping does not cover any international customs duties or sales taxes that may be payable upon delivery.

How much does Shipping cost to New Zealand?

Delivery to New Zealand is free for orders over $100 (after any VIP reward vouchers, promo codes or promotional discounts have been applied), otherwise the shipping cost is $30 for orders under $100.

How much does International delivery cost?

International Delivery we charge a flat rate of $30 AUD.

Please note that our shipping does not cover any international customs duties or sales taxes that may be payable upon delivery.

Where do you ship to?

Australia, New Zealand, USA, United Kingdom, Ireland, Singapore, Canada, Hong Kong, United Arab Emirates, Fiji, Papua New Guinea, Japan, South Africa, Spain, Italy, France, Germany, Netherlands, Philippines and Norfolk Island.

How long will my order take to be delivered?

For International delivery, you should receive your order within 10 business days.

Sussan ships to most destinations around the world and we use Australia Post Express Courier International trackable service for all our international orders. For any delivery issues, please contact the shipping company with the tracking number provided.

PLEASE NOTE: WE DO NOT DELIVER TO INTERNATIONAL PO BOX ADDRESSES. FOR OUR INTERNATIONAL CUSTOMERS, ALL PRICES ON OUR SITE ARE DISPLAYED IN AUSTRALIAN DOLLARS (AUD), AND WILL BE CHARGED IN AUSTRALIAN DOLLARS. PRICES DO NOT INCLUDE RELEVANT OVERSEAS CUSTOMS DUTIES, FOREIGN TAXES OR OTHER FEES, WHICH MAY BE IMPOSED AND THIS IS THE RESPONSIBILITY OF THE CUSTOMER. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE FOR FURTHER INFORMATION.

We do deliver to Australian PO BOX addresses, for more info visit this link.

For international deliveries, you should receive your order within 15 working days. If your order has not arrived within the allocated time, please contact the shipping company, using the reference number supplied to you.

Please note: During any public holidays or peak promotional times on our website, the processing time of orders can take slightly longer & we kindly request your patience during these busy periods.

All Sussan orders have authority to leave in a safe place. You can track and manage the delivery of your parcel i.e redirection via your MyPost account on the Australia Post website or app. 

You will receive confirmation that your order has been delivered from Australia Post.