FAQS

We do deliver to Australian PO BOX addresses, for more info visit this link.

For international deliveries, you should receive your order within 15 working days. If your order has not arrived within the allocated time, please contact the shipping company, using the reference number supplied to you.

Please note: During busy sale periods, you may experience a delay in receiving your order.

If your order has not arrived within the allocated time, please contact the shipping company, using the reference number supplied to you.

Please note: During busy sale periods, you may experience a delay in receiving your order.

If you will not be home to receive the delivery but would like your parcel left, you can select the Authority to Leave (ATL) checkbox at the checkout. This gives the delivery service provider authorisation for your order to be delivered and left at your nominated shipping address without requiring your signature. 

Sussan orders will require a signature on delivery and parcels will always be taken to a nearby Post Office if you are not home.

You will receive confirmation that your order has been delivered via email.  Sussan will not be held responsible for any theft or damage if you provide us with the authority to leave your parcel at an unattended address.  Sussan will not be in the position to offer a replacement or a refund for any lost or damaged goods as a result of you selecting Authority to Leave.

Yes, your order can be tracked. On the day your order is dispatched we’ll send you an email which will include a tracking number so you can follow your order through to delivery.

Within Australia, delivery will take approximately 3-5 business days. For regional areas, please allow up to 7-10 business days.
We expect a higher volume of orders during peak sale periods, so please be patient with us while we prepare and despatch your order.

New South Wales & Queensland Floods

Flooding and extreme weather conditions across New South Wales and Queensland are impacting Australia Post's ability to transport mail and parcels via our air and road networks, resulting in some delivery delays for both states.

Please expect a delay in your delivery outside our specified time frames. Read more

Thank-you for your patience.

AUSTRALIA (LOCAL):

Shipping is free for online orders over $80 (after any discounts have been applied) or $12.95 for orders under $80.

Shipping is free for gift card only purchases over $50 or $5 for orders under $50.

Please note, VIP Vouchers/Promotional discount codes cannot be used to cover the shipping fee of your online order. Your order must still total $80 after any discounts have been applied to qualify for free shipping.


NEW ZEALAND:

Delivery to New Zealand is free for orders over $100 (after any discounts have been applied) and $30 for orders under $100.

Shipping is free for gift card only purchases over $80 or $5 for orders under $80.

INTERNATIONAL:

For all other international deliveries, we charge a flat rate of $30 AUD. 

Sussan ships to the following countries:

Australia, New Zealand, England, Singapore, Canada, Hong Kong, Indonesia, Taiwan, Vanuatu, United Arab Emirates, Papua New Guinea, Japan, South Africa, Germany, Mauritius.

All international orders are sent via the Australia Post Express Courier International service.

For international orders, delivery will take approximately 7-10 business days. Please note that parcels may also need to be processed through international customs to enter your selected country. We advise you to allow for this possible delay and any extra customs taxes or duties that may be incurred.

We do not deliver to international PO Box addresses.

Our shipping does not cover any international customs duties or sales taxes that may be payable upon delivery.