Order by the 15th of December 11:59 pm to receive your delivery prior to Christmas.
Click & Collect orders are available until the close of business on the 21st of December and you may collect your orders prior to Christmas once the cut-off date has passed.
Please note Click & Collect orders are only available for purchases over $30 after any promotions. VIP discount vouchers or discount codes have been applied.
Higher volumes of orders are processed during peak periods, we appreciate your patience while we despatch your orders.
Express Shipping.
Within Australia, delivery will take approximately 3-5 business days. For regional areas, please allow up to 7-10 business days.
We expect a higher volume of orders during peak sale periods, so please be patient with us while we prepare and despatch your order.
If your order has not arrived within the allocated time, please contact the shipping company, using the reference number supplied to you.
Please note: During busy sale periods, you may experience a delay in receiving your order.
Yes, your order can be tracked. On the day your order is dispatched we’ll send you an email which will include a tracking number so you can follow your order through to delivery.
AUSTRALIA (LOCAL):
Shipping is free for online orders over $80 (after any VIP discount vouchers/discounts have been applied) or $12.95 for orders under $80.
Please note, VIP Vouchers/Promotional discount codes cannot be used to cover the shipping fee of your online order. Your order must still total $80 after any discounts/VIP vouchers have been applied to qualify for free shipping.
NEW ZEALAND:
Delivery to New Zealand is free for orders over $100 (after any VIP discount vouchers/discounts have been applied) and $30 for orders under $100.
INTERNATIONAL:
For all other international deliveries, we charge a flat rate of $30 AUD.
Sussan ships to the following countries:
Australia, New Zealand, England, Singapore, Canada, Hong Kong, Indonesia, Taiwan, Vanuatu, United Arab Emirates, Papua New Guinea, Japan, South Africa, Germany, Mauritius.
All international orders are sent via the Australia Post Express Courier International service.
For international orders, delivery will take approximately 7-10 business days. Please note that parcels may also need to be processed through international customs to enter your selected country. We advise you to allow for this possible delay and any extra customs taxes or duties that may be incurred.
We do not deliver to international PO Box addresses.
Our shipping does not cover any international customs duties or sales taxes that may be payable upon delivery.
We do deliver to Australian PO BOX addresses, for more info visit this link.
For international deliveries, you should receive your order within 15 working days. If your order has not arrived within the allocated time, please contact the shipping company, using the reference number supplied to you.
Please note: During busy sale periods, you may experience a delay in receiving your order.
Sussan orders will require a signature on delivery and parcels will always be taken to a nearby Post Office if you are not home.
You will receive confirmation that your order has been delivered via email.
