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Shipping & Delivery
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No FAQ found!

Express Shipping.

 

Within Australia, delivery will take approximately 3-5 business days. For regional areas, please allow up to 7-10 business days.
We expect a higher volume of orders during peak sale periods, so please be patient with us while we prepare and despatch your order.

 

Please note: All Sussan orders have authority to leave in a safe place. You are also welcome to have your order diverted to a Post Office or another address once it has been dispatched via your MyPost account.

If your order has not arrived within the allocated time, please contact the shipping company, using the reference number supplied to you.

Please note: During busy sale periods, you may experience a delay in receiving your order.

Yes, your order can be tracked. On the day your order is dispatched we’ll send you an email which will include a tracking number so you can follow your order through to delivery.

AUSTRALIA (LOCAL):

Shipping is free for online orders over $80 (after any VIP discount vouchers/promotions/promotional discount codes have been applied) or $12.95 for orders under $80.

Please note, that VIP Discount Vouchers/Promotional discount codes cannot be used to cover the shipping fee of your online order. Your order must still total $80 after any VIP discount vouchers/promotions/promotional codes have been applied to qualify for free shipping.

NEW ZEALAND:

Delivery to New Zealand is free for orders over $100 (after any VIP discount vouchers/ promotions/ promotional discount codes have been applied) and $30 for orders under $100.

INTERNATIONAL:

For all other international deliveries, we charge a flat rate of $30 AUD. 

Sussan ships to the following countries:

Australia, New Zealand, England, Singapore, Canada, Hong Kong, Indonesia, Taiwan, Vanuatu, United Arab Emirates, Papua New Guinea, Japan, South Africa, Germany, Mauritius.

All international orders are sent via the Australia Post Express Courier International service.

For international orders, delivery will take approximately 7-10 business days. Please note that parcels may also need to be processed through international customs to enter your selected country. We advise you to allow for this possible delay and any extra customs taxes or duties that may be incurred.

We do not deliver to international PO Box addresses.

Our shipping does not cover any international customs duties or sales taxes that may be payable upon delivery.

We do deliver to Australian PO BOX addresses, for more info visit this link.

For international deliveries, you should receive your order within 15 working days. If your order has not arrived within the allocated time, please contact the shipping company, using the reference number supplied to you.

Please note: During busy sale periods, you may experience a delay in receiving your order.

All Sussan orders have authority to leave in a safe place. You are also welcome to have your order diverted to a Post Office or another address once it has been dispatched via your MyPost account.

 

You will receive confirmation that your order has been delivered from Australia Post.