FAQS

Your $50 reward voucher is valid for 3 months from the date of issue and $20 reward vouchers are valid for 30 days from the date of issue. These can be used in store and online.

Simply enter your 14 digit VIP reward voucher code in the ‘Apply Vouchers or Promo Codes’ section when you click on your bag and press apply. This can be found under 'Summary'.*

The following conditions apply for redeeming your voucher:

• It must be used in full. No change will be given and any unused amount/s will be forfeited
  
  
• It cannot be used in conjunction with a lay-by or with any other offer or promotion
  
  
• It cannot be used to purchase a Sussan gift card
  
  
• It is non-transferable (it is linked to your VIP account) and cannot be redeemed for cash, gift card or credit note
  
  
• It is non-refundable. In store, for items purchased with a reward voucher you may be offered an exchange for the value of the voucher. A refund is available for any amount spent over and above the reward voucher amount.

* At times an online VIP reward voucher may be issued, this cannot be used in store.

If you believe you are missing points from a transaction we just need a copy of your invoice summitted to us.

Please use the Help widget on the bottom right of this page 

and search for Claim VIP Points, when prompted please fill out your relevant details on the form

We recommend uploading a full picture of your invoice including the Order number to help expedite the process.

Please note that you will not have earned points for a transaction if you used Guest Checkout online or if you did not give your VIP card/number in store. All points must be redeemed within a 12 month period.

Your reward voucher will be automatically issued once you’ve reached 500 points and will be emailed to you if you’re subscribed, or otherwise sent to your residential address within 10 business days.

Be sure to keep your VIP account details up-to-date and subscribe to emails, so you can receive your $50 rewards digitally, plus other exclusive offers & rewards during the year. You can also see your current rewards within your VIP online account.

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We value our loyal customers and the Sussan VIP Program is our way of thanking you for shopping with us. The more you shop with us, the more you are rewarded.

Our loyalty program is simple.  You earn 1 point for every $1 you spend with us. Collect 500 points within a 12 month period and you will receive a $50 reward voucher, valid for 3 months (redeemable online and in store).

Joining our loyalty program also gives you access to exclusive offers and promotions and special previews to sale days and new products.

Signing up is easy – create a VIP account now

Please note- Your $20 welcome voucher will be emailed to you within 48 hours of joining the program. You will need to opt-in to receive our emails at the time of joining to receive this voucher. This voucher cannot be used in conjunction with other VIP vouchers or promotional codes.

You can view your points balance anytime online in your VIP account dashboard. You can also see any vouchers you’ve earned, your 12 month points history and how far you are away from your next reward.

Please note that it can take up to 3 business days for purchases to appear in your account.

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Earning points is easy. For every $1 you spend at Sussan you will receive 1 point. Simply collect 500 points within a 12 month period and you will receive a $50 reward voucher.

Please note, points are not awarded for:

-        Sussan gift card purchases

-        $50 VIP reward voucher redemptions

-        Charitable donations

-        Any fees and charges paid (e.g. shipping charges for online purchases)

Yes, they do. Points are calculated on a daily basis, so 366 days after the day you made your purchase, the points for that purchase will automatically be deducted from your total.

If you reach 500 points within a 12 month period, 500 points will be deducted from your total when your reward voucher is issued.

If you have multiple Sussan VIP cards and you would like to merge all of your details into one account, please contact us at online@cs.sussan.com.au. 

You can update all of your personal details through your online account. Make sure you’re subscribed to our emails and direct mail so you don’t miss out on your rewards.

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If you return an item for a refund, the points you earned for that purchase will be deducted from your balance.

If you exchange an item, points will be added or deducted from your card, depending on any price variance.

If you return an item purchased during a points promotional period the equivalent points that you earned will be deducted. For example if you earned 40 points for a $20 purchase during a Double Points promotion, 40 points will be deducted from your points balance.

All returns must comply with our full Returns Policy

The discount amount is proportionately applied across each item purchased. The final amount refunded represents the original purchase price, less the apportioned discount amount.

Sussan is committed to protecting your privacy. To see how we handle your personal information, please see our Privacy Policy.

If you lose your VIP card, don’t worry. Your VIP number is available within your online account and our store teams can look up your details during checkout so you never miss out on points.