FAQS

If the order confirmation page appeared after your payment and you received an order confirmation email then your payment has gone through.

If you’re still unsure, please check your online banking or bank branch for further information.

We cannot accept phone payments for purchases in our stores or online.

Afterpay is a buy now, pay later platform that lets you pay for your items in 4 instalments over 6 weeks, interest free.

For additional information on Sussan returns, please see our returns policy here.

You can also view the Afterpay terms on their website here.

When you use Afterpay, you pay for your items in 4 instalments over 6 weeks, without incurring any interest. To use Afterpay, add items to your shopping cart, then select Afterpay from the available payment options. You pay for the first instalment of 25% at the time of purchase, and the remaining three instalments will be automatically deducted from your nominated debit or credit card over the following six weeks.

Step one: Add your items to your shopping cart.

Step two: Select Afterpay as your payment method at the checkout.

Step three: You’ll be redirected to Afterpay to login or create your account.

Step four: Your payment schedule will be displayed.

Step five: Track your payments, check available spend limits, and make early payments in the Afterpay app.

To set up an Afterpay account you’ll need to:

• Live in Australia
• Be over 18 years of age
• Have an Australian debit or credit card
• Have a valid and verifiable email address and mobile number
• Have a valid and verifiable email address and mobile number
• Be capable of entering into a legally binding contract
• Credit checks apply

For full terms and conditions visit www.afterpay.com/terms 

Afterpay caps late fees to help keep costs manageable for customers who miss a payment. Late fees will never exceed 25% of the order total or $68 per order, whichever is lower.

How this works:

• For orders under $40: A one-time late fee of up to 25% of the order total applies
• For orders of $40 or more: A $10 late fee is charged when a payment is missed. If the outstanding amount remains unpaid after seven days, an additional $7 late fee applies. This is the same for all late payments until the 25% cap or $68 amount is reached. To remain within the cap, we may charge partial amounts of the $10 and $7 fees.
• You can check your General Terms for other late fees caps that may apply.
• Afterpay is committed to doing everything they can to help you not miss a payment, including sending you payment reminders and offering options to reschedule upcoming payment dates.
• Afterpay is designed to be completely different to traditional credit products that charge interest, so that customers are never in a situation of high compounding interest and revolving debt.

Please see Afterpay's terms and conditions on their website here.

If you are going to have any issues with upcoming payment instalments, please contact Afterpay in advance for assistance.

Afterpay can be used online and in Sussan stores. 

To shop in-store, you’ll need to download the Afterpay app and set up the virtual Afterpay Card. You can add it to your digital wallet via the ‘In-store tab’ in the app. Then, when you’re shopping in-store, just tap to pay with Apple Pay, Google Pay or Samsung Pay. 

To shop online, select Afterpay as your payment method at checkout. You’ll be redirected to Afterpay to login or create your account.

Afterpay has been built with a range of security features and services to help keep your accounts secure, including monitoring transactions to identify fraudulent trends and behaviours, multi-factor authentication, and encryption to protect your information. You can find out more on at Afterpay’s safety and security page.

Items purchased with Afterpay can be returned for an exchange or refund, subject to Sussan’s Returns Policy.

 Returns or refunds will be processed, and Afterpay will be advised. Your payment plan will then be adjusted to reflect the new total order value. If you have already made a payment, this will be refunded to you via Afterpay.

To find out more, visit the Afterpay website.

For any queries about Afterpay, including payments, declined orders, or your Afterpay account, please email info@afterpay.com.au

Please note that Afterpay is currently only available within Australia only. You must have an Australian credit card or debit card and address for billing and delivery of online purchases.

All prices are in Australian dollars (AUD), and you will be charged in Australian dollars.

For international orders, please note that you may be charged an additional international transaction fee by your credit card provider, which may be shown separately or together on your statement.

Lay-by items are held for four weeks with payments to be made every two weeks. A 20% deposit will be required, and a $5.00 cancellation fee will be charged if the lay-by is cancelled. Sale items are excluded from Lay-by.

For any online purchases, you have the option of Afterpay.